Communication is an essential skill for conducting business, but also one that virtually everyone can improve upon in some way. In the workplace, great communication can prevent conflict and ensure that costly mistakes do not happen. In today’s fast-paced world, people often send emails to convey information. However, email is not always the best means of communication. In general, people should convey facts via email since not everyone retains information that they hear.
On the other hand, information that conveys emotion is best delivered in person. Delivering news of a major deal over email does not have the same positive impact as calling a company meeting to share the information. In the latter scenario, the meeting immediately feels like a celebration and boosts company morale.
Sincerity is one of the key drivers of effective communication. When individuals speak directly and plainly, they can demonstrate their genuineness and openness.
At the same time, listening to the unique language that other people employ and using the same words can forge strong connections between colleagues. Sales professionals often take advantage of this technique to build relationships with their clients.