Creating a Highly Successful Management Team

ManagementDavid Kiger founded Dallas, Texas-based Worldwide Express Operations, LLC, in the 1990s as a freight and small package shipping resale company focused on providing high-quality customer service to emerging businesses throughout the United States. Since that time, he has spearheaded a positive corporate philosophy that involves building trusted relationships with business partners and staff. Consequently, WWE has come to the forefront of its industry as a major partner of UPS. David Kiger also regularly advises entrepreneurs through his website at

Much of the success of any business depends upon the ongoing strength, cohesiveness, and responsiveness of the team of men and women at the top. Assembling a management team that drives a business forward to reach its goals is among the most important tasks any new business owner faces.

First comes the realization that, no matter how tightly focused a business might be, its founder will need expertise that lies outside his or her own experience. Many emerging entrepreneurs experience concern when they realize that delegating some portion of major decision-making to others is necessary to the success of the business.

While putting together a top-flight management team for a start-up enterprise has become easier, it still presents a challenge. An entrepreneur will need to have a strong ability to spot talent, to be a persuasive recruiter, to match job duties to individual strengths, and to deliberate seriously and objectively in order to avoid making a costly hiring misstep.

Select a CEO based on strategic thinking ability and the capacity to make sound hiring and firing decisions. This person will set the tone for the entire operation and will make decisions on overall expenditures. A chief operating officer must be able to oversee logistics for the entire company, and a chief financial officer must not only be adept at balance sheets, but must also possess the ability to make and justify potentially unpopular decisions. A chief technology officer must grasp and articulate how tech-related decisions affect overall strategy.