When CEO David Kiger founded Worldwide Express Operations, LLC, in Dallas in the mid-1990s, he invested only $5,000 in his fledgling company. Today, Worldwide Express serves as a reseller of UPS express shipping services to the small- and mid-range business market. The company’s annual business volume exceeds 10 million packages. Founded after David Kiger left a successful job with Texas-based real estate investment firm Trammell Crow Company, Worldwide Express developed from his insights into the best strategies for delivering aggregated shipping operations to multiple locations at the most effective price point.
Worldwide Express began to sell franchises in 1995. Five years later, it sold its 100th franchise and reached total sales of $50 million. Sales doubled two years later, reached $300 million by 2010, and grew to $550 million in 2013. In 2008, international shipping company DHL International GmbH withdrew its American operations and left Worldwide Express and its other partners without support, resulting in significant revenue losses. Worldwide initiated an ultimately successful lawsuit against DHL, recovering more than $7 million in fraud-related damages. Meanwhile, UPS had agreed to become Worldwide’s new business partner, based on its appreciation of the company’s solid business model.
In 2013, Worldwide Express received Glassdoor.com’s accolade as the number one company to work for in terms of offering new young associates significant advancement opportunities. Mr. Kiger himself has received widespread media attention for his skill in reconfiguring his company after the DHL withdrawal. He recently launched a website designed to assist other emerging entrepreneurs by offering free advice and models of best business practices.